I have to take a moment to recognize the outstanding service we received on-board Southwest Airlines flights 2220 and 524 round trip MCI-DAL, DAL-MCI on Sunday, the 28th of November, 2010.... On one of the busiest travel days of the year and in the post 9/11 environment they turned a routine flight into one very special moment for my family and I. This is something I haven't seen in a very long time!
How often do you hear the Captain say... "All of you get in there, grab the controls! I'll take the picture for you!"????
Thank you Southwest and especially the flight crew of ship N249WN operating as flight 524 DAL to MCI.
Matt Whisenant